My archive records extra information in 2022, an ID request and upload trouble in 2023, and a bank-ownership request in 2025. The September 2026 screen says no document needs uploading at that time.
My KYC timeline.
2022: Additional information. An archived account-email summary records a request for more information.
2023: Identity verification. An ID request was followed by an upload problem. Support supplied an alternative route; the material does not establish the exact completion date.
2025: Bank ownership. A later request concerned evidence that the receiving bank account belonged to me.
September 2026: Nothing outstanding on the captured screen. The status on 13 September says no document needs uploading at that time; it is not a live check of the account today.
The account view on 13 September 2026 says no document needs uploading at that time. Identity, email, phone and address rows were excluded from the crop.
Inspect screenshotSwipe across the image to inspect wide records.Read the request before preparing documents.
Identity, address and payment ownership answer different questions. If the request is about the receiving bank account, resending an identity document alone may not resolve it. Ask which document is needed and what information has to remain visible.
The older events here come from my archived email summary. The current no-upload-needed state comes directly from the account screen. I do not have a complete set of upload and approval timestamps, so I cannot publish a reliable verification turnaround time.
| Request type | What it is checking | Useful clarification |
|---|---|---|
| Identity | Who holds the account | Which document and which pages are required? |
| Address | The requested residential details | Which document dates and formats are accepted? |
| Payment ownership | Who owns the card or bank account | Which ownership details must remain visible? |
| Upload error | Whether the file reached the review process | Was anything received, and what submission route should I use? |
What I would do if an upload fails.
Save the error, the time and the type of file you tried to submit. Check the format and size requirements shown beside the upload control. Ask support to confirm the approved submission route instead of sending identity documents to an address found on a review page.
In 2023, my summary records an upload problem and an alternative route supplied by support. It does not prove a universal workaround or the date on which verification finished. The useful lesson is to get an account-specific instruction and retain it.
Save the request
Keep the exact document type and the instructions in your account.
Check the file
Follow the displayed format, size and legibility requirements before uploading again.
Confirm the next step
If it still fails, give support the error and time. Confirm a secure submission route before sending documents.
How verification relates to a withdrawal.
An outstanding request is one possible reason a withdrawal cannot progress. It is not a reason to assume every denied payment is a KYC problem. In my October 2025 chat, support said documentation was verified while payment failures were still occurring.
Check the document status and the payment status together. Then ask support to distinguish an incomplete check from a receiving-method problem. That is much more precise than asking only whether the account is “verified”.
Only submit documents through a route you have confirmed with the operator. This guide publishes the status screen, never my identity documents or bank identifiers.
My verdict: “verified” is only half the payment question.
The no-upload-needed screen is reassuring for that particular date. My older history also shows that another kind of check can come later, such as bank ownership. I would read each new request on its own terms.
When a withdrawal fails, I would ask about both documents and the receiving method. In my account, verified documentation and unsuccessful payments existed at the same time. Repeatedly sending the same ID would not answer which payment step had failed.
Questions & answers
Does “no documents required” mean no future KYC checks?
No. It describes the account screen at the time of capture. My history includes different requests in different years; a later payment or account review can raise a new question.
Link to this answerPersonal experience from LeoVegas Spain. Account captures: September 2026. Last editorial review: 13 Oct 2026. How this guide is written.